Terms of Service
These terms govern your access to and use of Plummy ("Plummy," "we," "us"). By creating an account or using the service, you agree to these terms. If you are using Plummy for a business, you accept these terms on its behalf.
1. The service
Plummy is software that helps local businesses request customer reviews and collect feedback by sending messages by text and email. The service is provided on a subscription basis at a flat rate of $97 per month, unless otherwise agreed in writing.
2. Your account
You must provide accurate information, keep your login credentials secure, and are responsible for all activity under your account. You must be at least 18 years old and able to enter into a contract.
3. Acceptable use and your compliance responsibilities
You are responsible for how you use Plummy and for the messages you send through it. You agree that you will:
- Only add contact details of customers you have a lawful basis to contact, and obtain any consent required by law before messaging them.
- Comply with all applicable laws and regulations, including the TCPA, CAN-SPAM, and any equivalent messaging, privacy, and consumer-protection rules in your region.
- Comply with the review platform's own policies, including Google's review content policies. You are responsible for how you solicit and handle reviews.
- Honor opt-out requests promptly and not message anyone who has opted out.
- Not use Plummy to send unlawful, deceptive, harassing, or unsolicited messages.
Plummy is a tool. You, not Plummy, are responsible for the content of your campaigns and for your compliance with the rules of any third-party platform you use it with.
4. Billing and cancellation
Subscriptions are billed in advance on a recurring monthly basis at $97 per month. Fees are non-refundable except where required by law. You can cancel at any time, effective at the end of the current billing period, after which you will not be charged again. We may change pricing with reasonable advance notice.
5. Intellectual property
Plummy and its software, branding, and content are owned by Plummy and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active. You retain ownership of the data you upload.
6. Third-party services
Plummy works alongside third-party services such as Google, SMS carriers, and email providers. We are not responsible for those services, their availability, or changes to their policies. Your use of them is governed by their own terms.
7. Disclaimers
The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, or that it will produce any particular number of reviews or business result.
8. Limitation of liability
To the fullest extent permitted by law, Plummy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the claim.
9. Indemnification
You agree to indemnify and hold Plummy harmless from claims, losses, and expenses arising out of your use of the service, the messages you send, your data, or your breach of these terms or of any law or third-party policy.
10. Termination
You may stop using Plummy and cancel at any time. We may suspend or terminate access if you breach these terms, fail to pay, or use the service in a way that creates legal risk or harms others. On termination, your right to use the service ends and we may delete your data after a reasonable period.
11. Governing law
These terms are governed by the laws of the jurisdiction in which Plummy is established, without regard to conflict-of-law rules. The courts of that jurisdiction will have exclusive jurisdiction, unless mandatory local law provides otherwise.
12. Changes
We may update these terms from time to time. We will post the updated version here and, for material changes, notify account holders. Continued use after changes take effect means you accept them.
13. Contact
Questions about these terms can be sent to Plummy at hello@plummy.ai.
This page is a general template provided for transparency. Have it reviewed by qualified legal counsel for your jurisdiction before relying on it, and confirm the operating entity, registered address, governing law, and refund terms.